Data Deletion Instructions
At Fittelly, we respect your privacy and provide full control over your personal data. If you wish to delete your account and all associated information, please follow the instructions below.
1. In-App Data Deletion (Recommended)
If you have access to the Fittelly app, you can request deletion directly:
- Open the Fittelly App
- Go to Profile › Settings › Account
- Tap Delete Account
- Confirm your request
Your account and all associated data will be permanently removed within 7 business days.
2. Request Deletion via Email
If you are unable to access the app, you can request data deletion manually by sending an email to: support@fittelly.com
Use the subject line: "Data Deletion Request – Fittelly" and include the following details:
- Full Name
- Registered Email Address
- Phone Number (optional)
- Reason for deletion (optional)
Once we receive your request:
- We will verify your identity
- Your account and all personal data will be deleted within 7 business days
- You will receive a confirmation email once the deletion is complete
What Data Will Be Deleted
When your request is processed, the following data will be permanently removed:
- Profile information
- Account details
- Subscription history
- Workout history
- Preferences & saved items
- Any other personally identifiable information
Note: Some non-identifiable data may be retained for legal, safety, or financial compliance (e.g., GST invoices).
Important Notes
- Data deletion is permanent and cannot be reversed
- Re-registering requires creating a new account
- If you subscribed through Google Play or App Store, please cancel your subscription there separately
Contact Us
If you need help regarding your data or privacy:
Email: support@fittelly.com
Website: www.fittelly.com